ComplyaHelp Center

Start your first MDR or IVDR case

Create a device case with the minimum information needed to begin drafting and review.

CE marking basics

Start a case from the client dashboard and enter the device name, regulation, intended purpose, and any known classification details. If you are unsure about the class, choose the uncertain option and let the expert review the facts later.

Upload useful source documents as early as possible: IFU, labels, risk files, clinical evidence, design descriptions, test reports, and prior regulatory material. The better the evidence base, the fewer assumptions the drafting workflow has to flag.

A case can begin before every document is available. Missing manufacturer-only details will appear as gap requests, so you can provide them in a structured way and keep the response in the case audit trail.

Was this helpful?
Previous
Set up your organization workspace
Next
Understand dashboard statuses and next actions
Still stuck?
Message support — a person answers, not a bot.
Message support
Official references

This article is practical product guidance, not legal advice. Confirm regulatory deadlines and obligations against current official sources and your assigned expert.

European Commission — Medical Devices: New regulationsRegulation (EU) 2017/745 — Medical Device RegulationRegulation (EU) 2017/746 — In Vitro Diagnostic Medical Devices