Read the case status
Read the status pill on the case header — and the badge on the dashboard — without assuming a timeline.
Where to find it
My Cases → Your case
You need
- A case in your organisation.
The case header card prints one status pill; the dashboard's active-cases list prints the same status as a badge, in Title Case for three of them. There is no journey strip on the case page — the status pill is the whole signal. Read it together with the case's action rows and messages: the same broad stage can contain different work.
A delivered case whose package is held back for review prints "Under review" instead of "Delivered" — on the pill and on the badge — and the deliverable page says why.
What the states mean
| State | Meaning |
|---|---|
| Awaiting documents (Pending on the dashboard badge) | The case exists and is waiting for source documents. |
| Awaiting documents | Documents are still needed before drafting can start. |
| Device description confirmed | The description is confirmed; strategy work is next. |
| AI drafting (AI Drafting on the dashboard badge) | Complya is building the documents. This is the one state that refreshes on its own. |
| Drafting problem | Drafting could not complete; the case says what to do. |
| Your review | Something is waiting on you. |
| Expert review (Expert Review on the dashboard badge) | Your MDR expert is working through the file. |
| Action required (Action Required on the dashboard badge) | The case shows work that must be resolved. |
| Approved | The expert has signed off what they can sign off. |
| Delivered (Under review while the package is withheld) | A package has been released to you. |
What happens next
- Open the case's action rows for anything the status says is yours.
- A delivered case can go to "Under review" later if your expert opens a correction.
This article is practical product guidance, not legal advice. Confirm regulatory deadlines and obligations against current official sources and your assigned expert.
European Commission — Medical Devices: New regulationsRegulation (EU) 2017/745 — Medical Device RegulationRegulation (EU) 2017/746 — In Vitro Diagnostic Medical Devices