Read and send case messages
Keep device-specific coordination attached to its case.
Working with your expert and assistant
Where to find it
My Cases → Your case → Message your expert
You need
- A client case; you can post a case message before an expert is assigned.
Use "Message your expert" in the case header to open the conversation beside your current section. The header shows the assigned expert when available. Name the document, source, profile value or deadline your message concerns.
Write a message your expert can act on
- Name the thing: the document, source, fact or deadline your message is about.
- Say what you want to happen, not only what is confusing.
- If the platform offers a control for what you are asking about — a released Device request, a gap answer, an article upload — use that instead. It reaches the right record; a message does not.
What happens next
- The reply remains in the case context; recorded actions still update through their own controls.
Related guidance
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Official references
This article is practical product guidance, not legal advice. Confirm regulatory deadlines and obligations against current official sources and your assigned expert.
European Commission — Medical Devices: New regulationsRegulation (EU) 2017/745 — Medical Device RegulationRegulation (EU) 2017/746 — In Vitro Diagnostic Medical Devices